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Seamless and Secure Access allows you to automatically and securely connect to Wireless@SG when your Wi-Fi enabled devices are within range of a Wireless@SG hotspot.

SSA is recommended for mobile handheld device users when accessing Wireless@SG. It allows you to more easily access mobile services that require instant connection to the network, such as VoIP, instant messaging, real-time news feeds, etc.

Wireless@SG users can immediately enjoy this new feature at most of the Wireless@SG hotspots after performing a one-time step-up of your device.
Seamless and Secure Access allows you to automatically and securely connect to Wireless@SG when your Wi-Fi enabled devices are within range of a Wireless@SG hotspot.

SSA is recommended for mobile handheld device users when accessing Wireless@SG. It allows you to more easily access mobile services that require instant connection to the network, such as VoIP, instant messaging, real-time news feeds, etc.

Wireless@SG users can immediately enjoy this new feature at most of the Wireless@SG hotspots after performing a one-time step-up of your device.

Wireless@SG Connect

The Wireless@SG Connect is a software that allows you to set up your device for SSA and easily access a variety of Wireless@SG applications and services. With Wireless@SG Connect, you will be able to receive relevant information, find the nearest hotspots and be informed of the latest updates to Wireless@SG.

Option 1 - Wireless@SG Connect

Install the Wireless@SG Connect software to set up SSA on your device.

Supported Operating Systems

- iPhone
- Windows Mobile 6.1 and above
- Symbian S60
- Windows XP/Vista/7
- Mac OS 10.5 and above

Step 1
Please download the Wireless@SG Connect installer package from your operator:

Wireless@SG Virtual Private Network Service

Virtual Private Network (VPN) service is now available free to all Wireless@SG users until 31 March 2013. The VPN service provides secure wireless access by encrypting data transmitted over the Wireless@SG network, so that users can have a greater peace of mind while surfing the Internet and using applications such as e-mail, instant messaging and file-sharing.

How to Launch the Wireless@SG VPN Service

The Wireless@SG VPN service is launched from your web browser.

Step 1:

Log onto Wireless@SG using your User ID and password.

Step 2:

Click on the "Encrypt your Wireless Connection" icon or the "Launch SSL VPN" hyperlink located on the Wireless@SG operators' landing page.

Step 3:

A Terms and Conditions dialogue box will appear. Click "Launch SSL VPN" to accept the Terms
and Conditions and launch the VPN service.

Step 4:

The VPN will initialise and a window will pop up indicating that the VPN is activated.


VPN initialises	VPN is activated

Step 5:

Your Wireless@SG connection is now VPN-enabled. Continue surfing the Internet as usual.

iCELL	M1	SingTel
iPhone - Download from iTunes	iPhone - Download from iTunes	iPhone - Download from iTunes
Windows Mobile 6.1 and above	Windows Mobile 6.1 and above	Windows Mobile 6.1 and above
Windows XP/Vista/7	Windows XP/Vista/7	Windows XP/Vista/7
Mac OS X 10.5 and above	Mac OS X 10.5 and above	Mac OS X 10.5 and above

Step 2

Run the installer and follow the on-screen instructions. The installer will configure your device for SSA and also install the Wireless@SG Connect application which allows you to easily access services and applications from your operator.

Once installation is complete, go to a Wireless@SG hotspot and ensure that your devices Wi-Fi function is turned on. You may be prompted for authentication details. If so, enter your Wireless@SG username followed by @domain (e.g. userid@operator.com) and your Wireless@SG password. Note that you will only need to enter your credentials once for your device upon your first SSA connection. In the future, whenever you are in any SSA-enabled hotspot, your device will seamlessly and securely connect to Wireless@SG network without the need for you to re-login.

After a few seconds, you should be automatically connected to the "Wireless@SGx" SSID and you can begin surfing.

Once you are connected to the Internet, you can launch the Wireless@SG Connect application to access services and applications from your operator.

Option 2 Manual Configuration

You can also choose to set up your devices manually for SSA.

Supported Operating Systems
- iPhone
- Windows Mobile 6.1 and above
- Symbian S60 Windows XP/Vista/7
- Mac OS 10.4 and above
- Blackberry OS
- Android 1.6 and above

Step 1

Download the SSA Manual Configuration Guide from your operator:

iCELL	M1	SingTel
iPhone	iPhone	iPhone
Symbian S60	Symbian S60	Symbian S60
Windows Mobile 6.1 and above	Windows Mobile 6.1 and above	Windows Mobile 6.1 and above
Windows XP	Windows XP	Windows XP
Windows Vista	Windows Vista	Windows Vista
Windows 7	Windows 7	Windows 7
Mac OS X 10.4	Mac OS X 10.4	Mac OS X 10.4
Mac OS X 10.5	Mac OS X 10.5	Mac OS X 10.5
Mac OS X 10.6	Mac OS X 10.6	Mac OS X 10.6
Blackberry OS	Blackberry OS	Blackberry OS
Android 1.6 and above	Android 1.6 and above	Android 1.6 and above

Step 2

Follow the step-by-step instructions to set up SSA on your devices. Go to a Wireless@SG hotspot and ensure that your devices Wi-Fi function is turned on. You may be prompted for your login details. If so, enter your Wireless@SG username followed by @domain (e.g. userid@operator.com) and your Wireless@SG password. Note that you will only need to enter your login information once for your device upon your first SSA connection. In the future, whenever you are in any SSA-enabled hotspot, your device will seamlessly and securely connect to Wireless@SG network without the need for you to re-login.

After a few seconds, you should be automatically connected to the Wireless@SGx SSID and you can begin surfing.

The Wireless@SG Connect is a software that allows you to set up your device for SSA and easily access a variety of Wireless@SG applications and services. With Wireless@SG Connect, you will be able to receive relevant information, find the nearest hotspots and be informed of the latest updates to Wireless@SG.

Need Help?

FAQs for Seamless and Secure Access
FAQs for Wireless@SG Connect

iCELL subscribers:

More information on SSA and Wireless@SG Connect can be found here

Or, contact the iCELL customer support helpdesk:

Tel: 6309-4525
Operating hours: 7.00am 7.00pm (Monday-Friday), 9.00am 6.00pm (Saturday)
Email: support@icellnetwork.com

M1 subscribers

More information on SSA and Wireless@SG Connect can be found here.

Or, contact the M1 customer support helpdesk:

Tel: 6796-0362
Operating hours: 9.00am 9.00pm (Monday-Sunday)
Email: wirelesssg@m1.com.sg

SingTel subscribers:

More information on SSA and Wireless@SG Connect can be found here.

Or, contact the customer support helpdesk:

Tel: 1688
Operating hours: 8.00am 6.00pm (Monday-Saturday)
Email: http://home.singtel.com/customer_service/cust_serv_emailus.asp

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